Text Box: Motivating Employees Text Box: In this session we will learn and discuss….. Define Motivation Factors that effect motivation – Internal and External The Power of employee perceptions Know your Employees and what motivates them individually and as a group. Is it always about $$$$? Match people to purpose, job, and culture Set and Train Standards and Expectations Communication skills to motivate Trust and Respect employees, Recognize strengths and weaknesses Empowerment Let them make mistakes Realize change is difficult The importance of recognition and reward Employees need to feel valued, respected, and cared about Create excitement Maintain employee individuality Be flexible Be a coach—but let employees play the game. ©2001 Strive Training Text Box: You can not provide service excellence unless your employees are motivated to provide an excellent customer experience for your customers. Motivated employees equal motivated customers. Learn how to motivate employees