Text Box: In this session we will learn and discuss…. Defining Team and Team Characteristics Setting Team Vision/Mission & Goals Identifying team player skills: (interactive activities and games included) Listening skills using care and sensitivity – improve listening performance Communication Skills Coaching Teams Team Share – Team members sharing of information Team Attitude Problem Solving Celebrating Successes ©2001 Strive Training Text Box: Puzzling With Teams To Build Service Culture Text Box: Do teams in the workplace make a difference? Everyone is talking about teams in the workplace. To provide service excellence both internally and externally, we have to make sure you are playing on the same team, playing the same game with the same focus on goals and outcome. We will work together to understand team concept and team attitude in the workplace. We will identify the importance of work team goals and then move forward to implement teams in your workplace. Teamwork in the workplace is a win-win scenario! Both you and the customer WIN!