Text Box: In the Service Vision session we will learn and discuss…. Clarify your business values. Working in groups, we will ask key questions about what your business values are and apply them in developing your service vision. We will visualize what we want our business to be famous for. Work together to decide your vision Identify goals needed to be implemented to achieve that vision. Define objectives under each goal to complete each goal. Set a plan for constant monitoring, evaluation, and change going forward. In the Strategic Assessment session we will learn and discuss…. What is Strategic Planning? Why is strategic planning important? Do an Environmental Scan SWOT Analysis: Strengths; Weaknesses; Opportunities & Threats Identify Stakeholders What are your capabilities and current activities? Developing a Vision and Mission Why do you exist? What business are you in? Goals and Objectives that support your Mission ©2001 Strive Training Text Box: If you don’t know where you are going, how will you know when you get there? Providing service excellence is a profit strategy. To be able to provide service excellence, you must Develop a vision that can be implemented by your entire team. If you do not have a service Vision, you will not know when you are successful. The key to this session is to come together to gather team input and identify our values and goals, and begin to implement them. Text Box: Strategic planning is a team process and everyone must come with a commitment to participate. The outcome is yours, developed from your input and consensus. We will have facilitated sessions to help you focus on the future of your business. “Vision without action is merely a dream. Action without vision just passes the time.” - Joel Barker Your company must plan for the future by defining your vision, mission, and setting the goals and objectives that will help you move toward your vision.