Recently published articles by Pam...

In the SBN (Small Business News) Magazine - Cleveland...

          NOTE:All articles are in Adobe Acrobat format. If needed,
                        download the free reader from the Adobe web site.

"Service Assessment", January 2002, Page 56

"Inside-out Service", October 2001, Page 37

"The how and what of Y", August 2001, Page 31

"Team Attitude", May 2001, page 32

"Role Reversal", February 2001, page 35

"Ineffective Work Teams", December 2000, page 34

"Mopping Up", November 2000, page 41

"The Difficult Customer", September 2000, page 42

"Walk the talk", August 2000, page 37

"What are you famous for?", July 2000, page 42

"Moments of truth", March 2000, page 28 (Part 3 of 3)

"Knowledge Tree", February 2000, page 37 (Part 2 of 3)

"Would You Do Business With You?", January 2000, page 27 (Part 1 of 3)  

Other Articles...

E-Service is SERVICE

"Would You do Business With You?", COSE Update, April 2003, Page 17

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